1. Indian telecommunications framework
FortiFiber Networks Private Limited provides FTTH broadband and related connectivity. Internet access services in India are subject to Applicable Law, including instruments administered by the Department of Telecommunications and consumer-protection measures associated with the Telecom Regulatory Authority of India (TRAI), as they apply to the service we actually provide.
This page does not quote a DoT or ISP licence number, GSTIN, CIN, or registered office, because those identifiers are not published on this Website. Absence of a number here is not a statement that no authorisation exists; official identifiers will be added when they are confirmed for publication.
2. Transparency of plans and terms
We publish consumer Plans, Validity options, and charges on the homepage. We state that speeds are best-effort maximums, that FUP applies to all plans, that taxes are extra as applicable, and that installation charges and feasibility may vary. Detailed legal terms are on this site:
We encourage Customers to review those documents before subscribing or renewing. Plan tables on the homepage are the commercial reference for current consumer pricing; these legal pages do not duplicate that table.
3. Billing and payments
Prepaid-style Validity is associated with published Plans. Renewals may be completed through Quick Pay using Customer ID and registered mobile number, which opens the payment portal. We aim to apply successful payments to the correct account. Disputes about duplicate or failed payments are handled under the Refund Policy.
We do not claim a specific billing-cycle SLA or invoice format beyond what you see in the customer or payment portals.
4. Fair usage
All Plans are subject to the Fair Usage Policy. We do not publish numeric data caps or step-down speeds on this Website. Network management, where used, is intended to preserve shared-network quality rather than to contradict published Plan descriptions.
5. Complaint and support channels
Customers can raise installation, fault, billing, and general complaints through:
- Phone / WhatsApp: +91 6309405143 (described on the Website as 24/7)
- Email: [email protected]
- Customer portal: customer.fortifibernetworks.in
Please share your Customer ID, registered mobile number, and a clear description of the issue. Local on-ground support is part of how we staff the Service in our coverage areas.
- General and first-level support: [email protected]
- Nodal officer: [email protected]
6. Consumer protections
Nothing on this site is intended to take away rights that Indian consumer or telecommunications law gives you. If a mandatory disclosure, quality-of-service measure, or complaint process applies to our Service, we will follow it. This page is a plain-language statement of that intent, not a catalogue of every regulation.
7. Cooperation with authorities
We cooperate with lawful directions from competent authorities, including those relating to network security, lawful interception frameworks that apply to licensees, and consumer-protection inquiries, to the extent they apply to us. We do not describe classified or unpublished technical implementations on this Website.
8. Coverage honesty
Service areas currently described on the Website are Warangal and Hanamkonda. Availability remains subject to feasibility. We will not treat a homepage map-style claim as a guarantee that every premises in those cities can be connected immediately.
9. Updates
When we have additional verified regulatory details (for example a licence identifier), we will publish them on this page or elsewhere on the Website and update the date above.